EXPECTATIONS

  • CUSTOMER SATISFACTION
    • MANAGING METRICS
    • MONITORING METRICS
  • CUSTOMER EXPECTATION
    • MEET OR SURPASS EXPECTATION
    • EXPERIENCE WITH A FIRMS, ITS PRODUCTS, OR SERVICES
  • KEY PERFORMANCE INDICATOR
    • BALANCED SCORE CARD
  • CUSTOMER SERVICE
  • CUSTOMER LOYALTY
  • THE PERCEPTION OF SUCCESS
  • THE CULTURE OF THE ORGANIZATION
  • HOSPITALITY INDUSTRY BUSINESS ETIQUETTE